ge44 Privacy Policy

1 Who We Are

ge44 is an online casino and sports betting platform operating at ge44.io and serving players in Bangladesh. Throughout this Privacy Policy, references to "ge44", "we", "us", or "our" refer to the ge44 platform and its operating entity. References to "you", "your", or "the Player" refer to any individual who accesses, registers on, or uses any part of the ge44 website or its associated services.

ge44 acts as the data controller in respect of the personal data collected from players and website visitors. As data controller, ge44 is responsible for determining the purposes and means by which your personal data is processed, and for ensuring that such processing is carried out lawfully, fairly, and transparently.

If you have any questions or concerns regarding ge44's data practices, or if you wish to exercise any of your data rights described in Section 10 of this Policy, please contact our support team using the details provided in Section 15.

2 Data We Collect

ge44 collects personal data across several categories. The table below summarises the main categories of data we hold and typical examples within each category:

3 How We Collect Data

ge44 collects personal data through the following channels:

• Direct registration: Data you provide when creating your ge44 account, including your name, email address, date of birth, and contact details.
• Account activity: Data generated through your use of ge44 — including bets placed, games played, deposits made, and withdrawals requested.
• Identity verification (KYC): Documents and data submitted when you complete the Know Your Customer verification process, including copies of government-issued identification and proof of address.
• Payment processing: Transaction data collected when you deposit or withdraw funds via bKash, Nagad, Rocket, Upay, or other supported payment methods. ge44 does not store full payment credential numbers — we store only the transaction reference and the last few digits of mobile wallet numbers for record-keeping purposes.
• Automated technologies: Technical and usage data collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you visit ge44.io. See Section 7 for full details on cookies.
• Customer support interactions: Data provided when you contact ge44 via live chat, email, or WhatsApp, including the content of your communications and any supporting documentation you share.
• Third-party service providers: In certain cases, identity verification data may be supplemented by data received from licensed third-party KYC and fraud detection providers that operate within Bangladesh and the wider region.

4 How We Use Your Data

ge44 uses the personal data we collect for the following clearly defined purposes:

• Account creation and management: To register your ge44 account, authenticate your identity at login, manage your profile and preferences, and maintain the integrity of your account throughout its active period.
• Service delivery: To provide access to our casino games, sports betting markets, live dealer tables, crash games, and all other ge44 products and services.
• Payment processing: To process deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, and other supported methods, and to maintain accurate transaction records.
• Identity verification (KYC/AML): To verify that you meet the 21+ age requirement, to confirm your identity for withdrawal processing, and to satisfy our anti-money laundering obligations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, multi-accounting, and other prohibited conduct described in our Terms & Conditions.
• Responsible gaming: To monitor player behaviour for indicators of problem gambling, to enforce self-exclusion and deposit limit settings, and to comply with responsible gaming best practices.
• Customer support: To respond to your queries, resolve account issues, process complaints, and provide technical assistance via live chat, email, or WhatsApp.
• Marketing communications: To send you promotional offers, bonus announcements, and personalised recommendations — but only where you have given your explicit consent to receive such communications. You may opt out at any time.
• Platform improvement: To analyse aggregated usage patterns, test new features, optimise the ge44 interface, and improve the overall player experience on the platform.
• Legal compliance: To meet our obligations under applicable laws and regulations, respond to lawful requests from competent authorities, and maintain records as required by law.

5 Legal Basis for Processing

ge44 processes your personal data on one or more of the following legal grounds depending on the specific purpose of processing:

• Contract performance: Processing necessary to provide the services set out in our Terms & Conditions — including account management, payment processing, and game delivery — is carried out on the basis that it is necessary for the performance of the contract between you and ge44.
• Legal obligation: Processing carried out to comply with applicable legal requirements — including KYC identity verification, AML transaction monitoring, and age verification — is conducted on the basis of legal obligation.
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and service improvement is conducted on the basis of ge44's legitimate interests, provided those interests are not overridden by your own data protection rights and interests.
• Consent: Processing carried out for direct marketing, personalised promotional communications, and non-essential cookies is conducted solely on the basis of your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without detriment to your account status.

6 Sharing Your Data

ge44 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the following carefully controlled circumstances:

• Payment processors: We share transaction data with bKash, Nagad, Rocket, Upay, and other payment partners to the minimum extent necessary to process your deposits and withdrawals. These providers process data under their own privacy policies and are contractually bound to use your data only for payment processing purposes.
• Identity verification providers: We share identity documents and verification data with licensed KYC and AML service providers who verify your identity on ge44's behalf. These providers are contractually bound to process your data only for verification purposes and to maintain equivalent data security standards.
• Game providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical data (such as session tokens) to enable game delivery. These providers do not receive personally identifiable information such as your full name, email address, or payment details.
• IT and hosting providers: We use reputable cloud hosting and infrastructure providers to store and serve the ge44 platform. These providers process data only on ge44's instructions and under binding data processing agreements.
• Legal and regulatory authorities: ge44 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by applicable law, court order, or regulatory requirement. ge44 will not disclose more data than is strictly necessary to comply with any such obligation.
• Business transfers: In the event of a merger, acquisition, restructuring, or sale of assets involving ge44, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer that materially affects the processing of your data.

7 Cookies & Tracking Technologies

ge44 uses cookies and similar tracking technologies on the ge44.io website. Cookies are small text files placed on your device by a web server that enable the website to recognise your device on subsequent visits and to provide a more personalised, functional experience.

ge44 uses the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the ge44 website to function correctly. They enable core features such as user authentication, session management, secure payment flows, and responsible gaming tool enforcement. These cookies cannot be disabled without materially impairing the ge44 service.
• Functional cookies: These cookies remember your preferences — such as your selected language, preferred interface layout, and notification settings — so that you do not need to reconfigure them on each visit.
• Analytics cookies: ge44 uses analytics tools to collect aggregated, anonymised information about how players use the ge44.io website — including pages visited, session duration, and navigation patterns. This data is used solely to improve the platform and is not used to identify individual players.
• Marketing cookies: Where you have consented, ge44 may use cookies to deliver personalised promotional content and to measure the effectiveness of our marketing campaigns. You may withdraw your consent to marketing cookies at any time via your account cookie preferences.

Most web browsers allow you to control cookies through their settings. However, blocking strictly necessary cookies will impair the functionality of the ge44 platform and may prevent you from accessing certain features including account login, deposits, and withdrawals.

8 Data Security

ge44 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Encryption in transit: All data transmitted between your device and the ge44 servers is encrypted using TLS 1.3 (Transport Layer Security). The ge44.io domain is served exclusively over HTTPS.
• Encryption at rest: Personal data and financial records stored in ge44's databases are encrypted using AES-256 encryption. Encryption keys are stored separately from the encrypted data and are subject to strict access controls.
• Access controls: Access to player data within ge44's internal systems is restricted on a strict need-to-know basis. Staff with access to sensitive data are subject to background checks, confidentiality agreements, and mandatory data protection training.
• Firewalls and intrusion detection: ge44's infrastructure is protected by enterprise-grade firewalls and real-time intrusion detection systems that monitor for suspicious activity and unauthorised access attempts around the clock.
• Secure password storage: Player account passwords are never stored in plain text. ge44 uses industry-standard salted hashing algorithms to store password credentials securely.
• Incident response: ge44 maintains a documented data breach response procedure. In the event of a data breach that poses a risk to your rights and freedoms, ge44 will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.

While ge44 takes every reasonable precaution to protect your data, no security system is completely impenetrable. You also play an important role in keeping your account secure — please ensure that you use a strong, unique password for your ge44 account and that you do not share your login credentials with any other person.

9 Data Retention

ge44 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable law. The following retention periods apply as a general guide:

• Active account data: Retained for the full duration that your ge44 account remains active and for a period of up to 5 years following account closure, to meet our legal and regulatory obligations relating to anti-money laundering and fraud prevention.
• Financial and transaction records: Retained for a minimum of 5 years following the date of each transaction in accordance with financial record-keeping requirements.
• KYC verification documents: Retained for the duration of your account and for up to 5 years following account closure, in line with AML compliance requirements.
• Customer support communications: Retained for up to 3 years following the closure of the relevant support case, to allow for complaint escalation and dispute resolution.
• Marketing consent records: Retained for the duration of your consent and for up to 2 years following withdrawal of consent, as evidence of the consent given.
• Technical and usage data: Retained in aggregated, anonymised form for platform analytics purposes. Raw technical logs are typically retained for no longer than 12 months.

When data is no longer required and the applicable retention period has expired, ge44 will securely delete or irreversibly anonymise the data so that it can no longer be linked to any individual player.

10 Your Rights

As a ge44 player, you hold a number of rights in respect of the personal data that ge44 holds about you. ge44 is committed to facilitating the exercise of these rights promptly and without unnecessary obstacles:

• Right of access: You have the right to request a copy of the personal data that ge44 holds about you, along with information about how we use it. ge44 will respond to valid access requests within 30 days.
• Right to rectification: If any personal data that ge44 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may update basic contact details directly from within your account settings.
• Right to erasure ("right to be forgotten"): You may request that ge44 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been processed unlawfully. Note that ge44 may retain certain data beyond an erasure request where retention is required by law (e.g., AML record-keeping obligations).
• Right to restriction of processing: You may request that ge44 restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data, while ge44 investigates your concern.
• Right to data portability: Where processing is based on your consent or on contract performance, and where processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
• Right to object: You have the right to object to ge44's processing of your personal data where that processing is based on legitimate interests. ge44 will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to withdraw consent: Where ge44's processing of your data is based on your consent (e.g., marketing emails), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

11 Children & Minors

ge44 operates a strict 21+ age policy. The ge44 platform is not directed at, and must not be used by, any person under the age of 21. ge44 does not knowingly collect personal data from anyone under the age of 21.

During the registration process, ge44 requires all players to confirm that they are aged 21 or above. ge44 reserves the right to request documentary proof of age at any time and to close any account where the player is found to be under 21. Any deposits made by a player found to be under 21 will be returned to the original payment source, and any associated winnings will be voided in full.

If you believe that a minor has gained access to or registered on the ge44 platform, please contact the ge44 support team immediately via live chat or by emailing [email protected] (plain text). ge44 will investigate and take appropriate action, including account closure, without delay.

Parents and guardians are encouraged to make use of parental control and internet filtering software to prevent minors from accessing online gambling websites, including ge44. ge44 supports the use of third-party responsible gambling tools and filtering services.

12 International Data Transfers

ge44 primarily operates within the Bangladesh market and processes the majority of player data within servers located in the Asia-Pacific region. However, some of ge44's third-party service providers — including identity verification partners, cloud infrastructure providers, and game studio partners — may process data in other jurisdictions.

Where personal data is transferred outside of Bangladesh, ge44 ensures that appropriate safeguards are in place to protect that data to a standard equivalent to the protections afforded under this Privacy Policy. Such safeguards may include:

• Standard contractual clauses (SCCs) requiring the recipient to process data to an equivalent standard of protection.
• Binding corporate rules where data is transferred to a member of the same corporate group as ge44.
• Transfer to jurisdictions that have been assessed as providing an adequate level of data protection.

If you would like further information about the international transfer safeguards that apply to the processing of your personal data, please contact the ge44 support team using the details in Section 15.

13 Third-Party Links

The ge44.io website does not contain outbound links to third-party websites as a matter of policy. However, where links to third-party resources are present — for example, within game interfaces operated by independent game studios — ge44 is not responsible for the privacy practices or content of those third-party websites.

ge44 strongly recommends that you review the privacy policy of any third-party website you visit, even if you accessed it via a link associated with the ge44 platform. ge44's Privacy Policy applies exclusively to data collected and processed by ge44 in connection with the ge44.io website and its associated services.

14 Policy Updates

ge44 may update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law, or enhancements to our services. The current version of the Privacy Policy is always available at ge44.io/privacy-policy. The "Effective Date" shown at the top of this document will be updated whenever a material change is made.

Where changes to this Privacy Policy are material — for example, where we introduce a new purpose for processing, add a new category of data, or share data with a new category of third party — ge44 will provide notice of the change by email to your registered address and via an in-platform notification at least 14 days before the change takes effect.

Your continued use of the ge44 platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Privacy Policy, you must cease using the ge44 platform and request account closure before the effective date of the changes.

15 Contact & Data Requests

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about the way ge44 handles your personal data, please contact us using any of the following methods:

• Live Chat: Available 24/7 inside your ge44 account dashboard. For data rights requests, please state clearly in your opening message that you are submitting a data rights request.
• Email: [email protected] (plain text — not a clickable link). Use the subject line "Privacy Enquiry" or "Data Rights Request" as appropriate. Please include your registered username.
• WhatsApp: +880 1700 000000 (plain text — not a clickable link). Available during Bangladesh Standard Time (UTC+6) business hours for general queries.

ge44 will acknowledge receipt of all privacy-related enquiries within 5 business days and will endeavour to resolve the matter fully within 30 days. For complex data rights requests, ge44 may require up to an additional 30 days to respond, in which case we will inform you of the extended timeline within the initial 30-day period.